سياسة الاسترداد

At ZIVA, we take pride in the premium quality of our homewear. Due to the personal nature of loungewear and sleepwear, and to maintain the highest hygiene standards for all our customers, we apply a strict return policy.

1. Eligibility for Returns Returns or exchanges are strictly limited to manufacturing defects. We do not accept returns or refunds for sizing issues, change of mind, or ordinary wear and tear. Please review the size chart and product descriptions carefully before placing your order.

2. Reporting a Defect (Same-Day Policy) You must inspect your items immediately upon delivery. If you discover a manufacturing defect or receive the wrong item, you must report it to us on the exact same day of receiving your order. Reports made after the day of delivery will not be accepted.

3. The 3-Day Return Window Once your defect report is approved by our team, the defective item must be returned to us within 3 days from the date of receipt.

4. Condition of Returned Items To be eligible for a return, the defective item must be:

• Unworn, unwashed, and in its original condition.

• In its original ZIVA packaging with all tags attached.

5. How to Initiate a Return If your item meets the above conditions, please follow these steps:

• Contact us at zivaegypt@gmail.com or Message us via WhatsApp +201206992695 on the same day you receive the order.

• Include your Order Number and clear photos showing the manufacturing defect.

• Our support team will review your request and provide you with the instructions to return the item.

6. Refunds and Replacements Once we receive and inspect the returned defective item, we will notify you of the approval or rejection of your refund/replacement.

• If approved, we will gladly send you a replacement of the same item at no additional shipping cost.

• If a replacement is out of stock, a full refund will be issued to your original payment method or provided as store credit, depending on your preference.